Returns & Exchanges – ARNAonline

Returns & Exchanges

We want you to be 100% happy with your ARNA bag and so, we will accept returns within 30 days of your purchase. Once we receive the item back we will provide a refund or exchange for you depending on your requirement and the issue with the bag that you have experienced. 

You can download our returns form here. 

When making your return, please send it to:

Unit 89, 181 - 183 St Johns Avenue
St Johns Wood Estate


Once a return for refund has been received the money will be refunded to your Credit Card or PayPal account within 3-5 business days of the item being received by ARNA.


In the case of an exchange, the cost to ship the new/replacement item out to you is the same as per our regular shipping structure and is dependant on where you call home (free within Australia*). Click here to check out the shipping costs. If there is a price difference between the item purchased and the one you wish to exchange it for, we will just credit or debit the credit card used on the initial purchase, or request the amount from your PayPal account to cover it.

Shipping Fees

We will provide a full refund on all purchases but any shipping fees aren’t refundable. This applies to any shipping costs incurred on the original order (if it wasn't free shipping), as well as the return shipping for refunds.

Please don't hesitate to contact us should you have any questions.

ARNA Sisters -